Nothing makes a sadder trombone than seeing that gorgeous site you just launched defaced, stuffed with spam or showing other evidence of a hack. Time to get in touch with that client so you can break the bad news: your website just got hacked.
It’s a tricky scenario that could play out a few ways.
Obviously, it’s tempting to pretend you didn’t see anything. After all, you build sites — website security is another gig entirely. But is that really the right thing to do by your clients? (Answer: No, no it’s not.) You’re gonna have to send one of these free email templates for a hacked website.
Use these free email templates for a hacked website
If you managed to sign up the client for a website security plan, it’s not much of an issue. If you offer your own security and maintenance, it’s time to get to work. But if the client completely opted out of website security, well… It would still be nice to give them a head’s up.
Email template for a hacked website with third-party security
Hello,
It appears your website has been hacked. I was checking on it recently and found evidence of a compromise.
Fortunately, you made the wise decision of signing up with the security provider I recommended. It’s important you get in touch as soon as possible so they can get started with cleanup.
In case you don’t have it handy, here’s their contact info: <contact info>
This is an unfortunate situation, but they should be able to help. Your sound judgement made all the difference.
Best,
Email template for a hacked website with your security
Hello,
It appears your website has been hacked. I was checking on it recently and found evidence of a compromise.
Fortunately, you made the wise decision of signing up for my website security plan. I’m going to start investigating and will resolve the issue as soon as possible.
I’ll touch base when I have additional information, and let you know when everything is back to normal.
Best,
Email template for a hacked website with no security
Hello,
It appears your website has been hacked. I was checking on it recently and found evidence of a compromise.
Unfortunately, you opted out of a website security plan. I suggest you get one right now, as an untreated infection can have a significant impact on your traffic, users and even impact your revenue.
I recommend Website Security from GoDaddy Pro, as they can quickly remediate the infection and get your site back to normal.
You can get more information about their plans and sign up here.
This is an unfortunate situation, but getting that website security plan means you’ll have a fallback plan in the event of future attacks.
Best,
GoDaddy Pro helps cut through the clutter
We hope these free email templates for a hacked website might help you get through a tricky situation. If there’s ever something else you’d like to see from us, just mention it on the GoDaddy Pro Community. We hope you’ve already joined GoDaddy Pro and it’s already saving you time.
Still haven’t? Better hop over there and handle it.
Our members report they save an average of three hours each month for every site they manage for clients. You’ll also get a 30% discount on awesome tools like Website Security from GoDaddy Pro, which keeps your clients safe and sound.
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